Higher Education and TQM: Some Observations

By C. Raj Somarajan and James Buckenmyer.

Published by Journal of the World Universities Forum

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Total Quality Management is back and it can be applied to higher education, but with at least three caveats. The first caveat is that TQM will apply more directly and better to some of the functions of higher education like the areas of custodial services, maintenance, student services, etc. where the processes and the outcomes can be better defined. The second caveat is that the application of TQM will have to be modified from the typical process-outcomes model since in higher education the inputs, processes, and outputs cannot be fully controlled. The third caveat is that if TQM is to be data driven in higher education new qualitative and quantitative measuring techniques must be developed. The interpretation of these factors must be approached differently otherwise the measurements will lead to misapplication of solutions and will emphasize skill training rather than conceptual education which is more the function of higher education.

Keywords: TQM, Total Quality Management, Higher Education

Journal of the World Universities Forum, Volume 2, Issue 5, pp.1-10. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.161MB).

Dr. C. Raj Somarajan

Professor, Harrison College of Business, Southeast Missouri State University, Cape Girardeau, Missouri, USA

Prof. C. “Raj” Somarajan teaches courses in the area of Management Science at the Harrison College of Business, Southeast Missouri State University, Cape Girardeau, MO, USA. He obtained his Ph.D. from Oklahoma State Universiy, Stillwater, OK, USA. He was also a faculty at Cochin University of Science and Technology, Cochin, India. He has published in Systems Education Journal, Journal of Information Technology Education, Journal of Operational Research Society, European Journal of Operational Research, International Journal of Systems Science, Computers and Operations Research,OR Insight, etc.,to name a few.

Dr. James Buckenmyer

Emeritus Professor, Harrison College of Business, Southeast Missouri State University, Cape Girardeau, Missouri, USA

Dr. James buckenmyer is an Emeritus Professor of Management at Southeast Missouri State University. He was also the Dean of Business School. He taught courses in Management, Organizational Behavior, Team and Leadership, and published many articles in the above areas. He obtained his DBA from Washington University, St. Loius, MO, USA. He has taught at Bowling Green State University, Bowling Green, OH, University of Dayton,Dayton, OH, and Governors State University, Park Forest, IL, USA.

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