Total Quality Management is back and it can be applied to higher education, but with at least three caveats. The first caveat is that TQM will apply more directly and better to some of the functions of higher education like the areas of custodial services, maintenance, student services, etc. where the processes and the outcomes can be better defined. The second caveat is that the application of TQM will have to be modified from the typical process-outcomes model since in higher education the inputs, processes, and outputs cannot be fully controlled. The third caveat is that if TQM is to be data driven in higher education new qualitative and quantitative measuring techniques must be developed. The interpretation of these factors must be approached differently otherwise the measurements will lead to misapplication of solutions and will emphasize skill training rather than conceptual education which is more the function of higher education.
|Keywords:||TQM, Total Quality Management, Higher Education|
Professor, Harrison College of Business, Southeast Missouri State University, Cape Girardeau, Missouri, USA
Emeritus Professor, Harrison College of Business, Southeast Missouri State University, Cape Girardeau, Missouri, USA
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