The Intellectual Capital Interplay Instrument: Developing Research Instrumentation toward Understanding the Impact of Knowledge Resource Allocation upon Stakeholder Perspectives within Institutions of Higher Education

By Roxanne Helm Stevens, Kneeland Brown and Julia Russell.

Published by Journal of the World Universities Forum

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Article: Print $US10.00
Article: Electronic $US5.00

The realm of higher education continues to swiftly alter. Institutions are finding themselves in a more competitive environment with more being asked of them, and often diminishing resources with which to meet these demands. This presents considerable opportunity for institutions to find new ways to assess the relationship between resource allocation and stakeholder perspectives.
This paper presents the capital interplay instrument, which is grounded in knowledge management theory, more specifically, three research based components of intellectual capital (IC): human capital; structural capital; and relational capital. The questions contained within the instrument seek to identify stakeholder perceptions of institutions’ present position in each of these areas of IC. It is argued that such instrumentation presents opportunity for significant growth in understanding how institutions’ areas of IC and allocation of resources may improve or diminish stakeholder perspectives, creating opportunity for the development of more efficacious institutional strategy.

Keywords: Not-for-Profit, Higher Education, Knowledge, Knowledge Management, Intellectual Capital, Models and Frameworks

Journal of the World Universities Forum, Volume 4, Issue 3, pp.33-56. Article: Print (Spiral Bound). Article: Electronic (PDF File; 921.037KB).

Dr. Roxanne Helm Stevens

Chair, Master of Arts in Management, Azusa Pacific University, School of Business and Management, Azusa Pacific University, Azusa, CA, USA

Roxanne Helm-Stevens joined the School of Business and Management at Azusa Pacific University in 2000. Through her dedication to excellence, she has acquired a reputation as a gifted instructor. Her university course evaluations are in the top five percent of the university. Her students laud her creative and inspirational approach to teaching. She is quite adept at infusing interactive teaching into a variety of pedagoligical formats—small group, lecture, cooperative learning, large undergraduate classes, etc. According to her students, she excels as an instructor. Consequently, her classes are very popular. Her commitment to excellence combined with her teaching effectiveness, has lead to increased responsibilities within the department. She serves on the Teaching Best Practices and Assessment committee. And, most recently, she played a significant role for the School of Business and Management by taking the lead on several curriculum development projects. Roxanne Helm completed her Master of Business Administration degree with concentrations in Leadership and Human and Organizational Development at Azusa Pacific University. She earned her Doctorate in Business Administration with a specialization in Strategic Management from Alliant International University.

Kneeland Brown

Faculty, Azusa Pacific University, Azusa, CA, USA

Kneeland C. Brown has been a member of the School of Business and Management faculty, at Azusa Pacific University, since 2007, teaching both undergraduate and graduate management courses. He has significant experience in higher education administration and maintains an aggressive researching and publishing agenda. Recently, he was identified as a selected participant in the 2011 Multi-Ethnic Leadership Development Institute of the Council of Christian Colleges and Universities, a program which identifies emerging higher education leaders from throughout the nation. Brown received his Doctor of Education, in Educational Leadership, with an emphasis in Higher Education Administration, from the Rossier School of Education, at the University of Southern California. His research interests cover the topics of higher education issues, senior administrator preparation, knowledge and intellectual capital theory, and management.

Julia Russell

Graduate Student, Azusa Pacific University, Azusa, CA, USA

Julia K. Russell is a graduate student at Azusa Pacific University in the College Counseling and Student Development Master of Science program. She holds a graduate assistantship in the Office of the Provost at Azusa Pacific University that allows her to work with accreditation and institutional research.


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