The Users’ Views on Quality and Benefits of Using Wiki as a Collaborative Tool: A Study at Universiti Sains Malaysia

By Rozinah Jamaludin, Waheeb Alsharaabi and T. Ramayah.

Published by Journal of the World Universities Forum

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Article: Print $US10.00
Article: Electronic $US5.00

The sample consists of 241 undergraduate pre-service teachers enrolled for the course PGT201E Instructional Technology Practices. Wiki was introduced to these students and this was considered the first innovative technology used in a blended learning approach program in this university. The researcher developed the wiki program with the URL: and students were encouraged to use the Wikis characteristics such as Edit, Links, History, Recent Changes, and Search Functions for the course. An online questionnaire was set up at to assess the user’s views on the quality and benefits of Wiki. A descriptive analysis of the items revealed that in general all students perceived the quality and benefits from this system is very good. A further analysis based testing differences by gender and Internet experience revealed some interesting findings. Females found the benefits to be greater as compared to the male students whereas for the quality both group had the same perception. The interesting finding was when we compared quality and benefits by years of Internet experience, those with more years of experience indicated lower agreement in terms of quality and benefits compared to those who can be considered novices. This may be attributable to their prolonged exposure to other web sites during their Internet searches and browsing. The findings of this research provide an insight into how these students really work and learn using technologies. It is hoped that our findings will improve the experience for both students and lecturers who engage in teaching and learning through this medium.

Keywords: Quality, Benefits, Wiki, Collaborative Tool, Pre-service Teachers

Journal of the World Universities Forum, Volume 1, Issue 5, pp.101-108. Article: Print (Spiral Bound). Article: Electronic (PDF File; 570.276KB).

Assoc. Prof. Rozinah Jamaludin

Senior Lecturer, Centre for Instructional Technology and Multimedia, Universiti Sains Malaysia, Minden, Penang, Malaysia

Taught Instructional Technology and Web-design and development to undergraduate students and Web Training and Management and Web Programming to Postgraduate students. Finished three projects and currently leading a lifelong learning research in Higher Institution in Malaysia. Wrote four books, Basics of Multimedia in Education (2000), Instructional Technology (2002), Multimedia in Education (2005), and now going to be out soon Internet in Education (2006/7). Wrote chapter of a book nationally and internationally. Recently presented a paper at the World E-Learn 2006 at Honolulu, Hawaii, USA 13-17 October 2006.

Waheeb Alsharaabi

Ph.D Student, Center for Instructional Technology and Multimedia, Universiti Sains Malaysia, Minden, Penang, Malaysia

Taught Web Technology and Web-design and development to undergraduate students at the university of science and technology, Yemen, Sanaa.

Prof. T. Ramayah

Assoc. Professor, School of Management, Universiti Sains Malaysia, Minden, Penang, Malaysia

Associate Professor in Technology Management, Statistic and Research Methodology and Behavioral Research. Consultancy in Survey on Evaluating the Efficiency and Effectiveness of Privatised Support Services in Ministry of Health Hospitals (2006). Published paper at the international and national level.


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